customer service for Argentine client about gps tracking devices.

Hello!
You talked with Aaron about delivery?
Rgds Abel

Hello !
Please, check bank slip and PI in attachment.
Rgds
Abel

How are you? The proforma invoice for 50 at09 attached, kindly check it.
We have stock of AT09. Goods will be shipped immediately after payment confirmed. Regards,

Hello !
I'm deploying a new software platform for monitoring.
I need Chinese Version Protocol information for your products AT09 and AT06.
Please talk with Elva for more details.
Rgds Abel

Hello, I hope you're nice ! Please, send to me a PI for 50 AVL-AT09. I need to know time for delivery asap. Rgds Abel

Hello, I would talk with you by skype. Please, if you can, tell me when. Rgds Abel

Hello, I hope you're nice ! The payment was sent. Please check bank slip in attachment. Rgds Abel

I confirm the account canceled. let's wait and see. What are the CUIT NO. and HCC code? Forwarder now requires these. Regards,

Dear Leaper: About wrong bank transfer. My bank said that if not back is because account exist. Please check this issue. Rgds Abel

Dear Abel, Yes. Sorry, we are waiting for the temp sensors. The supplier said will be ok on Friday.  I will coordinate with forwarder.

Hello, I hope you are nice !
My forwarder told me that goods would be ready on july 20th.
Please tell me if everything was fine.
About bank transfer reversion, I am still waiting news. Are you sure that that account is closed?
RGDS
Abel

Hello ! I am talking with my bank sender, they told us that reversion will take a few days, maybe 1 or 2 weeks. I need bring the products asap. Please, talk with my forwarder and agree the pick up. For payment, please take our balance meanwhile. After reversion I will resend. For Invoice, please remember make it like last PI that I sent. This is the contact information of our forwarder:

Dear Leaper: I received ok, thanks. About products: this order will be 200 AT09 and 50 dual temp with connector included. Please check in attachment the PI that we will use. RGDS Abel

Hello Abel, The revised proforma invoice attached, kindly check it. Totem Technology co., Ltd. is HK based company actually. Regards,

Hello!
For this change I will need make a new PI with address of Totem company in Hong Kong because our government require that provider and account bank they are in the same city. Any address that I can put in PI is enough.
RGDS

Really sorry for the inconvenience. Recently our account of shen zhen development bank is canceled since we didn't use it frequently.
Can you call the bank to cease the transfer? And pay to our HSBC account?

Dear Leaper:
HCC is like NCM: 8526.91.00
Rgds
Abel

Hello Abel,
CUIT is like TAX ID NUMBER
--------you can let me know the TAX ID NUMBER of your company?
HCC I don't know
Forwarder requires this data from CAS or from TOTEM?
--------requires this data from CAS.
Regards,

CUIT is like TAX ID NUMBER
HCC I don't know
Forwarder requires this data from CAS or from TOTEM?

Dear Leaper:
About wrong bank transfer. My bank said that if not back is because account exist. Please check this issue.
Rgds
Abel

Yes. Sorry, we are waiting for the temp sensors. The supplier said will be ok on Friday.  I will coordinate with forwarder.

Hello, I hope you are nice !
My forwarder told me that goods would be ready on july 20th.
Please tell me if everything was fine.
About bank transfer reversion, I am still waiting news. Are you sure that that account is closed?
RGDS

Hello !
I am talking with my bank sender, they told us that reversion will take a few days, maybe 1 or 2 weeks.
I need bring the products asap. Please, talk with my forwarder and agree the pick up.
For payment, please take our balance meanwhile. After reversion I will resend.
For Invoice, please remember make it like last PI that I sent.
This is the contact information of our forwarder:

Dear Leaper:
I received ok, thanks.
About products: this order will be 200 AT09 and 50 dual temp with connector included. Please check in attachment the PI that we will use.
RGDS
Abel

Hello Abel,
The revised proforma invoice attached, kindly check it. Totem Technology co., Ltd. is HK based company actually.
Regards,

Hello!
For this change I will need make a new PI with address of Totem company in Hong Kong because our government require that provider and account bank they are in the same city.
Any address that I can put in PI is enough.
RGDS

hello, I hope you are nice !!
I am following this case, please, if need more explanation, let me know. I am evaluating a big purchase after solve doubts.
RGDS

Log of the AT-09 device remembers? transmission lost !!
What are the possible causes of this.
register leaves the device stopped communicating ?.
You can be set to a reset of the device every xx time?. It may be a new firmware
Thanks

Hi Leaper
You can analyze because it stopped communicating this dispostivo?
I attach the log device on test bench
This device was programmed, and then installed correctly communicate and then lost Transmit data.
thanks

Hello, I hope you are well !!
I will use a lot of AT09 with two temp sensor.
Can you show me the pins where I must connect both sensors (1 and 2)?
RGDS

Hello, I hope you're nice !!
I have a consultation:
How I can request to AT06: GSM signal strength?
Has some request by SMS or GPRS?
RGDS

Hello, I hope you're well !
Please, send to me the pinout of the new Ublox AT06 model for connection of 2 temperature sensor. If have a new manual for this device, please include it.
RGDS

Hello, About black casings: is ok for me
Can check if Jamming detection is available with this product?
RGDS

Hello. Thanks for your rapid response!
I need that the dtu that you have can use with the 100 CK1002 that Edward sent to me.
Rgds

How are you? I called Edward about the CK1002. He said the protocol in the 100 units sent you is a little different from the CK1000. I am waiting for the news from him about the difference.

Good day.
It's no problem.
Please give me the contact information of Leaper.

Hello, I hope you're well !
I am working with your product CP1002 of this order.
With Leaper, from ShenZhen we did a GPRS communicator for your product CK1008. Now i need that this DTU work with your CP1002.
Can you help me with this?
Leaper need a CP1002 and information of this product.
Please, you talk with him.

Good day. I will send you the manual later.
Please check the revised PI.
Thank you for your support.

Hello ! These products are ok for me.
Please, send to me technical information of panel and sensor.
Like last time, I need that you change the prices in the PI uploading 40%.
Remember that Bank address and Company address must to be in the same city.
RGDS. Abel

Because seperated panel and power is not easy for customer. The feedback is not good.
Now, we stop to produce CP35W.
We made new CP1002 as a completed panel with power supplier.
Please check the attached PI.
Thank you for your support.

I want to evaluate this option.
Please. Send to me PI for
100 1002M
100 CP35W
100 GA543C

CP1002 series is special conention fire alarm control panel module. CP1002M is master panel and CP1002S is slave panel. Please prefer to the attached manual of them. Both of them don't have power connection. So it need a power to make a conentional system.
According to your requirement, why not buy a completed panel which can connect 4-wire gas detector?
It will be cheaper and easy to install.

CP1002M These panels will be installed in different buildings. In the cabin where the natural gas meter. RGDS.

Good day.
Can you tell what is solution to use this device?
Usually, GA543C is not suitable for the conventional panel. It's 4 -wire detector.
Or, you can tell me what is your requirement.
Thank you very much for your support.

Dear Leaper:
Please, check these questions from Walter.
If you need help for understanding let me know.
RGDS

questions?
Because, as is with the customization of the changes to the system?
We can now enlist devices with any firmware?
Changes in the system view (logos, icons, etc.) and ase be placed?
Send an email with the changes of privileges to users (for the options which have no accesses are not visible), this is in process?
I hope comments?
Regards

Dear Leaper:
These are the requirements for the TZ08 and the LCD:
1) For the 4 buttons on the LCD: These buttons should generate 4 events. As does the panic button when pressed. So that we can assign what we want in this event in our system.
2) For the received messages on the screen: I need the last message received becomes visible to the driver. For this the home screen should be the screen of received messages. So, when I do: esc, esc, esc, terminate on that screen.
I look waiting for your comments.
Best Regards
Abel

Dear Leaper:
I need to know if the lcd display accessory can show a message from the monitoring software transmitted by GPRS. Also if can receive in the monitoring software when in the display is pressed a key.
This would be used in cars Taxi to send instructions for a trip. Also to receive a response from the car when the driver presses a key.
Please, send to me the list of commands that will be used to sen text and receive actions from the display.
Best Regards
Abel

In addition to our chat, I need to know how can to do an extension of the cable for the Temperature sensors, this is because the Truck and the Tow sometime they separate.
About Tracking Software: He said to me that my employee who asked you for a few arrangements, please, I want that you answer him. There are some functions that the SW does not have and they are essential.
Thanks in advance

We need two things: the tracker of the tow and the tracker of the container.
The tracker for the container must take an autonomy of 1 day as a minimum. The tracker can send information gprs every 3 minutes.
The bolt gets hooked up of the bars of the container.
See the attachment, there are examples of the casing.
BR

The device that we need is for containers. The use is like for the trailers, because too have autonomy. For containers need to have less than 5 KG and the complete solution have a locker for fix it to the container. We can sell many here if you obtain the product to me with the bolt ready to use in the container. About sensor: Is an inductive sensor, and the distance for caption is 15 mm. Have 3 wires and can detect the proximity of metal.
BR

Dear Leaper:
Please Remember
I need to know what sensors you can provide to me and at what price:
Opening large door sensor (like this one):
Microphone with more sensibility: I already proved the AT09 and one listens with little volume to what comes from the vehicle.
Electrical Lock:
Would you have this product? (it is to place the AVL in a container)
-Proximity Sensor: to detect the coupling of the trailer in the truck
Like this:
If you can give me this information, I already would make the order prompt.
Thanks

The order will be for 100 devices between AT09 and AT08 (80 and 20 aprox)
Also we are going to ask an updated SW . We are going to send to him more to future the translation of the screens in our language.
I need information and price about:
About sensors:
Some like this for detection of open doors:
This sensor too can be used for connection between the truck and the tow.
Thanks & Best Regards

Dear Leaper:
I am preparing an order of 100 gps trackers.
• About sensors:
Fuel level sensors (approximately 20, then I will say to you the size).
Temperature sensors: 40
I need too a proximity sensor for connection between the truck and the tow.
I need some sensor for vehicle doors, windows, and load door. If you do not have, some recommendation would be very useful for me
• Some cameras.
• I don't have information about LCD display, please, sent it to me this and price.
I don't have the programing cable for AT09 and AT08 (Is the same?).
Do you have previously clients in Argentina?

Dear Leaper:
I need to know what sensors you can provide to me and at what price:
Opening door sensor (like this one but better):
I look for someone that is generic to use where already installed none exists.
Opening large door sensor (like this one):
Opening Windows sensor: What do you have for this?
Microphone with more sensibility: I already proved the AT09 and one listens with little volume to what comes from the vehicle.
Fuel level sensor: I will say to you that length I need: In what range does it come?
Electrical Valves:
Electrical Lock:
Would you have this product? (it is to place the AVL in a container)
If you can give me this information, I already would make the order prompt.

Dear Leaper:
We are looking for accessories.
We need:
• Sensor of opening of doors.
• Sensor of opening of large door of load.
• Sensor of opening of windows
• Microphone with more sensibility.
• Fuel/oil level sensor (I don't have the price of these sensors yet)
• Temperature sensor (any additional information to which you already sent me)
• More information about: "Cut off the engine power Gradually and safely when in urgency" (Is any type of special valve necessary to do this?)
• Electrical valves
• • Electrical hobbles of doors and large doors of load
• Other accessories that could be used by the gps tracker
We are preparing a buy of:
• 50 GPS trackers
• Some gps trackers (the number of these devices, to buy, is going to be major as we know more the at09)
• Sensors (the quantity also depends on your answer)
• TZTRACE TRACKING SYSTEM (please, say to me if there is some price reduction for quantity of buy of at09)